Handling parents' telephone inquiries quickly and accurately can save time and money, as well as improve the value and efficiency of parent-physician communication. This pediatrician-authored and peer-reviewed resource has been an invaluable tool for the busy pediatrics office. Now the completely updated and revised new edition presents easy-to-follow protocols for more than 100 common inquiries. Triage assessment questions are highlighted and practical home care advice for each condition is expanded. Other resources include - a user's guide, quality improvement checklist, telephone log sheet, over-the-counter medication questions, and more. New 13th edition includes: completely revised and updated for 2008; more than 60 resources added to revised User's Guide to help staff make the most of this essential resource; and, highlighted triage assessment questions.