The ability to present effectively is a basic business competency. Yet, many managers, team leaders, and other key organizational decision makers lack these skills. This book allows you to design presentation skills training for all levels and people in your organization. This title is a one-stop training resource that provides you with key concepts, tips on assessing organizational needs, and other tools to set your skills program to succeed. You will find programs designed for one-hour, a half day, one or two-day events, along with a step-by-step facilitator guide to ensure that your program stays on task. In this book you ll find: -Tools and strategies for assessing participants presentation skill levels and areas for improvement. -Complete guidelines to design your training program including materials and instructions for facilitating and evaluating program results -Customizable agendas that incorporate a range of training activities to be used as is or modified to suit your needs or -Dozens of learning activities, tools, and assessments that support the workshops. -Ready to use Microsoft PowerPointTM presentations to accompany each format of the workshop. * Also includes accompanying digital materials (available via download)...

Having a copy of Ultimate Business Skills: Training an Effective Workforce on your bookshelf is like having an on call business training department. This book offers ready-to-present programs on the most critical front line business skills every member of your organization needs. Too often training in these basic business areas is ignored in favor of more pressing product or service training. Ultimate Business Skills offers learning professionals everything needed to quickly deploy this valuable training. The book offers lively, scripted one-half-day programs in more than 20 individual topic areas covering both external and internal customer service training, basic business skills training such as project management, and training to help employees thrive in a professional business environment with help projecting a professional image and working in a team environment. The book uses the familiar internal structure of the WorkShop Series to guide the training sessions and includes all handouts, worksheets, assessments, and PowerPoint™ slides to allow users to quickly create training targeted specifically for their intended audience. All programs offer enough additional material to allow expanding the program length to suit your training needs. Users can easily blend, mix and match formats and contents to create just the program your organization needs....