“For anyone who has ever stared at a blank page or screen”(Kaylene Weiser, organized consultant, The Wiser Way)— the revised third edition of the bestseller that offers “a crisp, elegant way to say everything.”(Vivian Jenkins Nelson, founder, The International Institute for Interracial Interaction)

The “exceptional, wonderful, amazing”(Vivian Jenkins Nelson, founder, The International Institute for Interracial Interaction) book that has sold nearly one million copies!

How to Say It® provides clear and practical guidance for what to say—and what not to say—in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for:

• Apologies and sympathy letters
• Letters to the editor
• Cover letters
• Fundraising requests
• Social correspondence, including invitations and Announcements

This new edition features expanded advice for personal and business emails, blogs, and international communication....

From the author of How to Say It, the million-copies-sold bestseller

If you want to improve your conversational skills--and achieve greater levels of personal and professional success--The Art of Talking to Anyone is the ultimate book. Rosalie Maggio has built a career on teaching people how to say the right thing at the right time--and she's made her techniques available to you.

This essential communication handbook includes:

• Sample dialogues, topics, and responses
• Quick-reference dos and don'ts
• Tips for handling special situations
• Confidence-building advice and quotations
• Key words that get to the business at hand

Whether it's small talk or big, social or work-related, The Art of Talking to Anyone gives you all the tools you need to speak up with confidence, to charm and persuade, and to talk your way through any situation--successfully.

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The bestselling author of How to Say It brings wisdom, inspiration, and fun to the art of letterwriting. Drawing from the author's personal collection of persuasive, moving, and humorous letters, this unique resource stresses the rules of form, tone, and word choice--and shows when to break them. Aimed at a general audience whose letterwriting needs may range from simple to sophisticated, Great Letters for Every Occasion combines the advantages of a model-letter book with guidelines that allow the reader to tailor them to specific needs. Drawing on years of feedback from readers of How to Say It, Rosalie Maggio has included chapters on the items that people have most requested: e-mail, faxes and memos; how to address sensitive issues--from sexual harassment to the return of a borrowed item. Here are suggested opened lines to help you get started as well as quotations that can be used in your letter. Great Letters for Every Occasion begins with a brief user's guide and provides simple, successful formulas for writing the basic fifty types of letters. Throughout, bulleted checklists of do's and don'ts make fundamental principles clear and easy to practice. This refreshing guide is sure to inspire even the most reluctant letterwriter....