Originally designed to address safety concerns, Failure Mode and Effect Analysis (FMEA) is now used throughout the industry to prevent a wide range of process and product problems. Useful in both product design and m...

This business parable reviews two different systems development projects. One project was an abject, expensive failure, while the other succeeded in creating a major new revenue stream, bringing in new customers. By reviewing the tales of these two systems, readers will develop a better understan...

The one manual that every corporate executive should read again and again… re-released for the first time in an affordable paperback version

Known as the JIT bible in Japan, this six-volume set present the genius of Hiroyuki Hirano who leaves ...

In no industry is the concept of quality more essential than it is in healthcare, which is why the lean quality principles learned through the example of the Toyota Production System are so applicable. Two fundamental principles of Toyota’s push for excellence are especially relevant to healthc...

The first edition of Brian Maskell’s now classic work proved that when given the chance, accountants would prefer not to serve out their working days as number crunching automatons. With its energetic tone and common sense approach, the book inspired numbers people at all levels to become true ...

As companies move ahead with the implementation of lean production, financial functions often lag behind. When this happens, not only do they fail to actively support the...

Designed for easy and often reference by people with busy schedules,

"It is a book for manufacturing companies that are fighting desperately for survival and that will go to any length to improve their factories and overcome the obstacles to success. One could even call this book a ‘bible’ for corporate survival."—Hiroyuki Hirano

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At The Danaher Corporation, George Koenigsaecker led the lean transformations of both the automotive and tool groups. He also led The Hon Company’s successful lean conversion, which doubled productivity and tripled revenues, leading Industry Week to recognize HON on their list of the "...

Focus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring P...

In Using Hoshin Kanri to Improve the Value Stream, leading lean and quality expert Elizabeth Cudney constructs a complete how-to guide that any organization can employ to start a Lean effort correctly and keep it on track. Rooted in practical examples garnered o...

Managed care contracting is a process that frustrates even the best administrators. However, to ignore this complexity is to do so at your own expense. You don’t necessarily need to bear the cost of overpriced legal advice, but you do need to know what questions to ask, what clauses to avoid, w...

Developed by a plant manager who experienced first-hand the challenges to going green in a business environment, Green Intentions provides organizations with a simple, straightforward, and practical approach to green—the Green Value Stream (GVS) process—that is as mindful as ...

Winner of a 2009 Shingo Research and Professional Publication Prize. Drawing on his years of working with hospitals, Mark Graban explains why and how Lean can be used to improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of Lean metho...

For over 100 years, academic medical centers (AMCs) have been the bastion of medicine; providing outstanding care, incubating the discoveries that have improved health care around the world, and training the next generation of doctors and scientists. Delineating the issues that have lead to the c...

You can’t understand, manage, or improve what you don’t measure

while every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performa...

We are bombarded with statistical data each and every day. Professionals across all fields utilize research data to make decisions in the course of their work, and healthcare professionals are far from the exception. Every segment of healthcare relies on research data provided by insurance compan...

Health care reform is within our reach. According to George Halvorson, CEO of the nation's largest private health care plan, only by improving the intent, quality, and reach of services will we achieve a health system that is economically feasible into the future.   ...

The position of the medical sector as a growth market is opening new avenues for workers outside the traditional realm of healthcare, such as management engineers, IT professionals, and process improvement specialists. A guide for healthcare market entrants, this book equips new hires with the kn...

Compared to its widespread implementation across almost all areas of production, Lean improvement efforts lag within the process industries. While, a number of innovators have successfully applied Lean principles to these industries over the last two decades, most of those pioneering efforts were...

Learn to implement and cultivate a culture of improvement with the assistance of one of the world’s most respected experts

Managing a business so that it achieves a supreme pace of improvement requires that all members of an organizati...

The answer is root cause ana...