1.

Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage מאת William Lareau Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. ...

2.

Process Quality Control: Troubleshooting And Interpretation of Data מאת Ellis R. Ott In this revised edition of a highly successful guide to statistical quality control, over 80% of the contents have been updated or rewritten. The reader will find new information on the many advances that have taken place in numerical methods, automated process control, improved experiment design, a...

3.

ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition מאת Anne W. Phillips Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is ...

4.

Computer-Based Robust Engineering: Essential For DFSS מאת Genichi Taguchi

5.

The Certified Six Sigma Black Belt Handbook, Second Edition מאת T.M. Kubiak and Donald W. Benbow This second edition has been updated and revised to reflect the most recent Six Sigma techniques, and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge (BOK). While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification exami...

6.

Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment מאת Donald C. Fisher Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is designed to serve as an easy-to-use guide for an organization s cross-functional self-assessment team(s...

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Six Sigma for the Office: Spiral מאת Roderick A., Ph.D. Munro

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Quality Toolbox מאת Nancy R. Tague

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Permission to Forget: And Nine Other Root Causes of America's Frustration with Education מאת Lee Jenkins When a successful organization experiences a problem, it will use root-cause analysis to determine why the problem happened, and identify the steps need to correct and ultimately prevent it from happening again. You cannot fix it until you know where it is broken, but you cannot find out what is bro...

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Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process מאת Peter Merrill Failure of a quality initiative, either in part or in whole, can happen to any organization. What differentiates successful organizations is that they learn from their failures and do it right the second time. Author Peter Merrill takes you sequentially through the activities required to lead a last...

11.

Mapping Work Processes, Second Edition מאת Bjørn Andersen This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several ne...

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Environmental Management Quick and Easy: Creating an Effective ISO 14001 EMS in Half the Time מאת Joe Kausek The design and implementation of an ISO 14001 environmental management system (EMS) need not be complicated or costly, and this book focuses on getting a basic yet effective EMS in place with minimal effort so that the organization can move quickly towards the environmental performance improvements ...

13.

Managing Contract Quality Requirements מאת C. Robert Pennella