Invaluable etiquette guidelines for today's business professionals. Now that technology is changing the way people do business, proper manners and etiquette are more important than ever. In this comprehensive guide to mastering everything from professional relationships and correspondence to luncheons and international business, the author demonstrates that interpersonal skills are as crucial to success as are innovative products and services. Filled with hundreds of useful, practical suggestions, this is a must-have resource for the veteran business professional and novice alike.