Ever put your foot in your mouth?

Some believe it's a genetic problem--"bad wiring" installed in the brain that forces people to open mouth and insert foot. Others believe it's a personality trait they can't change or control.

If you have ever had a conversation with a difficult person who you wished you had handled differently, The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak.

You'll learn how to:
* Develop the confidence to repair mistakes, apologize, and create peace.
* Become adept at responding right the first time.
* Discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues.
* Apply many of these same strategies, tips, and secrets to e-mails, so that you engage readers instead of irritate them.

Based on Dr. Gary's research and techniques taught to thousands nationwide, this book offers easy-to-follow guidelines that will help you script your way to success, even in the most confrontational, hard-to-manage situations.

The Mouth Trap will help transform your communication skills so that you'll receive the respect, appreciation, and monetary rewards you deserve.