When designing a training course, where does a subject matter expert (SME) start? Right here with this book. Designed as a workbook and procedure manual, this concise, easy-to-understand book guides "nontrainers" through the entire design, development, and delivery process and provides continued support in the form of media suggestions, examples, checklists, job aids, room layouts, and evaluation instruments. By using this book, you will develop high-quality programs that will allow you to share your expertise while increasing the organization's intellectual capital.