Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.

Learning Objectives: To explain how to coach employees to develop job skills. To explain how counseling can help employees remove barriers to performance. To describe criteria on whether to coach or counsel. To provide a model for giving effective feedback.