This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor’s success.

Learning Objectives: To describe the new roles and responsibilities that accompanies a promotion to supervisor. To explain the principles and processes of performance management. To provide guidelines for communicating effectively with employees, peers, and managers. To explore how effective coaching skills can lead to increased employee satisfaction and productivity. To provide supervisors with strategies for dealing with organizational change.