Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. Now, any amployee can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide.

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Goal Setting: How to Create an Action Plan and Achieve Your Goals (Worksmart)
Managing Up: 59 Ways to Build a Career-Advancing Relationship with Your Boss