"The most important thing a captain can do is to see the ship from the eyes of the crew." This belief has successfully guided D. Michael Abrashoff, the captain of one of the U.S. Navy's most modern and lethal warships. Abrashoff has revolutionized how to handle such challenging problems as excessive costs, low morale, sexual harassment, and constant turn-over. Business managers will benefit from Abrashoff's guiding belief that focus should be on empowering your people rather than on chain of command. By shifting organizing principles from obedience to performance, managers will be rewarded with remarkable productivity. As Abrashoff explains, the more people enjoy the process, the better the results. Good leaders listen to the people under their command-and use their ideas to improve operating procedures.