Emotional intelligence is a hot topic. Proven as a leading driver of success, it's also a hot commodity. The EQ Difference offers practical tips and suggestions for developing emotional intelligence and reaping its benefits in any work environment. The book helps professionals at all levels understand how emotions can have a profound effect on performance, values, and relationships in the workplace. The EQ Difference features:* A step-by-step process for improving emotional intelligence* Very practical workplace examples * Creative language and presentation of concepts including Letters to Leaders, excepts from performance reviews, questions to ask your "self-coach"* Methods, exercises tips, and suggestions for improving and building self-awareness about emotional intelligenceTechniques such as scanning, recognizing triggers, identifying emotional m.o.'s (modus operandi,) distinguishing emotional workviews, shifting, and a formula for redirecting emotional reactions gives the reader a completely new look at self-management....

In a team situation, many issues -- like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact the rest of the team -- can stop even the most promising groups from delivering great results. This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. Readers will find powerful, proven exercises they can use to help employees:

* identify individual and team mood
* deal with anger and emotional triggers
* avert, rather than avoid, conflict
* encourage communication
* overcome fear and other obstacles
* understand and manage competition
* honor differences
* assess team strengths and weaknesses
* pick up on cues from teammates
* control the emotional climate of the team

Each activity is followed by a discussion of its purpose, how to use it, and a list of post- activity questions to help solidify each lesson. This practical, effective collection of proven exercises will elicit the best from any team....

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates' emotional intelligence and ensure that they're the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot "EQ frauds" to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring pr! ocess....