Treasured for centuries, the world's folk tales have left a legacy of wisdom for countless generations. Going beyond simple entertainment, stories such as "The Lion and the Hare" and "The Woodcutter's Daughter" instruct through exam­ple how to live in a world populated with dishonest, petty, and conniving characters. In the Land of Difficult People presents 24 charmingly illustrated fables. Taken from around the world, each exemplifies the best methods to use when dealing with difficult people at work. This helpful book identifies eight major types of difficult people, giving readers strategies for working with each of them. From Untrustworthy Ravens to Insincere Monkeys, this instructive collection follows each story with a down-to-earth analy­sis of how to manage any situation involving the toughest of characters. For anyone venturing "into the woods" of modern-day life, this book is a powerful potion of common sense that will lead to happily-ever-after endings every time....

This highly accessible, comprehensive resource shares the passions and key lessons from an all-star cast of respected training professionals. The authors covers a range of training topics, from designing, writing, delivering, measuring, and managing training to developing business acumen. They have divided the book into five sections (Designing Training, Delivering Training, Workforce Performance and Learning, Measurement and Evaluation, and Professional Development), including over 60 articles as well as additional resources on a special Web site; helpful checklists, case studies, and assessments throughout; and an easily customizable CD. The Trainer's Portable Mentor is ideal for anyone new to the field of training and development as well as veterans looking for succinct practical nuggets they can put to use right away....